We are seeking an outgoing individual for our Travel Administrative Assistant opportunity!
Your Responsibilities
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for and reporting purposes
- Provide feedback on call issues
Qualifications:
- High School Diploma or equivalent
- 6 months Customer Service experience minimum (not required)
- Be proficient in PC operation and navigation
- Have excellent communications skills, both oral and written
- Ability to work in a constantly changing and fast paced environment
- Ability to stay composed and objective
- Strong listening skills
Requirements for working remotely:
- High Speed Internet required
- Dedicated workspace
- Able to navigate and use a computer
- Cell phone - calling and texting
Benefits of working with us:
- Very Flexible environment/schedule
- Working with little or no supervision
- Work remotely from your home